FAQ

FAQ

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1 . General

Q. How does Keune salons online work?
This e-store is powered on behalf of your local Keune salon who is an official Keune stockist. When you order products from this site, products are picked, packed and delivered to you on behalf of your local salon.

Q. Must I choose a Keune salon to be able to order?
Yes, to order Keune retail items, you must nominate your local salon as your point of purchase. Alternatively, one will be chosen for you based off your local post code as Keune doesn't sell its products directly to the public.

Q. How do I select my local Keune salon?
You can select your salon via our salon locator by putting in the postcode where the salon is located. Your salon will appear in the list of salons available for you to select.

Q. What if I don’t yet have a local Keune salon?
This is not a problem! It's a great time to find one. Simply input a postcode into the Salon Finder that's convenient to you and pick a salon from the list.

Q. How can I find out more about my local salon’s services, or book an appointment with them?
If you would like specific information about your local salon's services or would like to book an appointment, please contact the salon directly. They will be delighted to assist you.

Q. Tell me more about Keune and its products.
Keune products and services are available only from leading professional hair salons. Keune is a Dutch brand and has been making products since 1922. The Keune brand aims to develop the highest quality products and actively works to work with suppliers who share a sustainable approach. Hair colour services had at your local salon with Keune's Tinta Color, Semi Color or So Pure Color support The Keune Foundation, which provides financial assistance to families who have had a child diagnosed with a life threatening illness. All products are proudly Cruelty Free.

Q. Can I use Keune products if I’m pregnant?
Yes! All of our products are pregnancy safe. If you are unsure, we always recommend consulting your doctor before usage.

Q. How can I purchase professional products?
A. To be able to purchase Keune professional products, you will first need to be approved for a trade account. Please email us at info@keune.com.au if you're interested in becoming a Keune stockist. Our Team will be in touch to assist with your application or to put you in touch with the official Distributor responsible for Keune in your state.

Q. What do I need to set up a Trade account with Keune?
A. Keune Haircosmetics enforces a strict policy of supplying strictly to professional hair salons who have a physical salon location providing professional hair services. It is important that our products can only be purchased from authorized salon partners, and our detailed application process helps honour this. To be approved for a trade account you will need to speak or meet with one of our team and provide a range of formal documentation that confirms certain requirements such as business registration, operating location, and council approval, if required for your area.

Q. How do I re-set my password?
To re-set your password, click the link below, add your login email. https://pro.keune.com.au/customer/account/forgotpassword/ An email will be sent to this address with instructions on how to re-set your password. If you experience any technical issues, then please contact our friendly Customer Service team for further assistance on info@keune.com.au or 02 8886 4600 (9am-5pm AESDT) and they will be happy to assist you further.

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